My goal is for you to end up with an extraordinary website as a result of our work together, and have an extraordinary experience along the way. I want you to enjoy the process and know a big part of that is tied to clear and aligned expectations we both can meet.

Expectations

Here’s what you can expect during our time working together:

— We will be responsive and timely with all of our communications.

— We will respect you, your expertise, your time, and your money.

— We will share our expertise and knowledge and make recommendations as appropriate.

— We will be upfront about exactly what’s included and what’s not — no surprises.

— We will consult with you before taking any action that requires an additional investment.

— We will answer all of your questions and support you as much as we can.

— We will deliver a top-of-the-line end product — we don’t leave things out we know you need.

And here’s what we expect in return:

— Be responsive and timely in your communications

— Be committed to the project and respectful of us, our expertise, and our time.

— Participate in the process, engage fully, and answer questions to the best of your ability.

— Be upfront about your deadlines and needs — no surprises.

— Be proactive in your communication if anything changes during our work together.

— Be honest in your feedback, comments, ideas, and suggestions.

— Be nice and courteous — I think you’ll agree that it just isn’t fun to work with mean, demanding, ungrateful people.

Communication, information, and clear expectations are critical to the success of your project. If at any time you have questions, feel stuck, or would like help, please reach out! You can reach me at support@regrowth.digital
Content Delivery

In website development terms, “Content” typically refers to deliverables provided by the “client” – you! Whether that is in the form of articles, copywriting, images and/or other media. Depending on your individual project’s needs, some of these might also be done by us, or outsourced to other experts. But generally there is some kind of content contribution by you, even if we just work together to create a brief of what you need and want.

It’s important to identify the content that’s needed early, as content delivery is often the biggest hurdle that can hold up a project’s completion. Styling and design especially can be held up if there is no content to style. And of course, you can’t launch a site with placeholder text and images. So apart from feedback, it’s usually your main “job” as the client to provide the needed content.

Feedback Participation

I’ll cover the “how” of what makes for a smooth feedback process in more detail after we’ve covered the overall project process, but want to quickly cover here WHY it’s so important…

Let’s imagine for a moment, that based on your goals and content, I deliver and launch an entire working website… But you hate it! Where would we go from there? Probably nowhere, as you might have to start over. Obviously this is an extreme example, but if you end up disliking even parts of your website, we could have done better.

While I do my very best to develop and design a site that fits you, your business, and your needs, it is a creative process. Your first set of project drafts are exactly that – drafts! It’s the starting point, and from there, your feedback becomes absolutely essential to the process so that I can deliver a website that you are truly happy with.

Whether they regard design, marketing or functionality, these “drafts” need feedback to get where you want, whether that is at the first or final draft stage. Since the design and marketing aspects are more subjective, they usually require more feedback than planning out the functionality, which is more objective. But in any case, it’s always a necessary process that can’t be skipped.

Once you indicate you are happy with a draft, that’s an approval for us to use it in the production or “live” site. That doesn’t mean it has to be perfect, or that it can’t be changed later, but since that can mean additional billable work later, it’s more time and cost effective to get it to a stage you are happy before it’s published.

All Onboarding Posts

Next Post: Key Aspects